REFUND/CANCELLATION POLICY:
We will advise you on payment once your party is confirmed. There will be a $25 cancellation fee for all parties or events canceled after payment is received. NO REFUND in the event of your reservation being canceled within 14 days of your event. We will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.
PRIVACY POLICY:
Zig Zag Laser Tag is committed to protecting your privacy. We use the information we collect on the site to make bookings with us as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
TRAVEL/FUEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in excess of 10 miles from our home zip code of 43920 (East Liverpool, OH) See our Service Area page for more information.
BAD WEATHER:
Laser Tag play can be affected by severe or very wet weather (unless indoor play at a larger venue is planned.) There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (snow, heavy rain, very high winds, flooding and/or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated heavy rain, snow storm, or other severe weather) please contact us to begin the rescheduling, or have a contingency plan for an indoor venue (large room, school gymnasium, etc.)
SUPERVISED CHILDREN:
Zig Zag Laser Tag does require a parent or responsible adult to be on scene during the party.
WAIVER:
All participants must have a signed “hold harmless” waiver prior to participation. Minors (under 18) must have the waiver signed by a parent or responsible guardian. Waiver can be downloaded here.
ALCOHOL/DRUGS:
Due to the nature of Laser Tag game play, involving running around obstacles and other players, we reserve the right to limit game play to those not under the influence of alcohol or drugs. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated during any Zig Zag Laser Tag event. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
DAMAGE/INJURY:
Neither Zig Zag Laser Tag, nor any of its employees shall be responsible for any damage to property resulting from a request by the client to set up the laser tag playing field in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Zig Zag Laser Tag reserves the right to charge the client’s credit card for damages to our equipment resulting from the careless or willful damage of same by client’s guests. Neither Zig Zag Laser Tag nor their employees assume any responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.
PICTURES:
While your party is in effect the Game Coach may be taking pictures of the game play. We may use these party photos for our web site and Social Media pages (Facebook, etc.) We never identify players’ last names or locations. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify the Game Coach prior to the party.
TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.
By submitting a booking request you agree to these terms.